Trust and Safety at Pillow

At Pillow, your wellbeing and trust are at the heart of everything we do. We know that choosing the right support, whether that’s therapy, coaching, or wellness practices — is a big step, and we want you to feel safe and supported from the very beginning. This page explains how we protect your data, verify our providers, and clarify our role.
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Privacy and Data Protection​​​

 

Your privacy comes first. The information you share with Pillow is treated with the highest level of care. We only collect the details we need to suggest relevant therapist, coach, or wellness provider matches and to operate our services effectively.
 

We comply with the General Data Protection Regulation (GDPR), the UK Data Protection Act, and other applicable privacy laws. Your information is stored securely using encryption and limited access protocols. We do not sell your personal data, and we never use it for advertising purposes. You also have clear rights to access, correct, or delete your data at any time. For more information, see our Privacy Policy.

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Service Provider Verification​

 

Pillow connects users not only with licensed therapists but also with certified coaches and wellness practitioners, such as yoga teachers, meditation instructors, and holistic wellness providers.
 

We verify credentials and training at onboarding. For therapists, this includes checking licenses and registrations with recognized professional bodies. For coaches and wellness providers, this includes reviewing certifications, training history, and relevant professional background.
 

All providers on Pillow are independent practitioners. Pillow does not supervise or control their ongoing practice. Each provider remains solely responsible for the services they deliver and for meeting applicable professional, ethical, and legal standards in their field.

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Your Choice and Control

 

We believe you should always be in control of your therapy journey. Pillow uses your preferences and assessment answers to suggest potential therapists, but these matches are recommendations only. It is always your choice whether to contact, engage with, or continue working with a suggested therapist.

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We encourage you to make your own evaluation of whether a therapist feels like the right fit for you. Our role is to make the process easier, safer, and more personal, but the decision is ultimately yours.

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Our Role and Limitations

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Pillow is a connector platform. We help users discover and connect with therapists, coaches, and wellness providers, but we are not a healthcare provider and do not deliver therapy, coaching, or wellness services ourselves.We do not provide clinical advice, diagnosis, or treatment.

Pillow is also not a crisis service. If you are in an emergency or experiencing a mental health crisis, please call your local emergency number (such as 999 or 112) or contact a crisis hotline immediately. If you are based in the UK, you can call Samaritans on 116 123.
 

We also do not guarantee outcomes from therapy, coaching, or wellness services, since each individual’s journey is unique. Our role is to provide you with access to qualified professionals and to make the process of finding support easier and more personal.
 

Community Safety and Accountability​

 

Pillow is committed to building a safe and respectful community. If you have concerns about a provider, you can contact us at: team@thepillowlife.com. While we cannot intervene in the content of therapy, coaching, or wellness sessions, we take user feedback seriously and may remove providers from our platform if they fail to meet professional, ethical, or community standards.

 

Our Commitment to You​

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By safeguarding your privacy, verifying professional qualifications, and being transparent about our role, Pillow aims to create a platform you can trust. We exist to make finding the right support, whether therapy, coaching, or wellness — easier, safer, and more personal. You deserve care that fits you, and we are here to help you take that step with confidence.
 

Contact Us​

If you have any questions about these Terms or your participation on the platform, you may contact us at:
📩 team@pillowmentalhealth.com

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